Frequently Asked Question's (FAQ)

Products

How do I create my own custom gift box?

On your website you are choose to curate your own gift hamper or choose from a range of pre-arranged hampers. Below we have outlined the steps for both options:

1. CREATE YOUR OWN GIFT BOX

  • Click on the 'Create Your Own Gift Box' category in the top navigation area. Then simply browse through all our range of mother and baby gifts and select the items you would like to add to your gift box.
  • Please remember to also add Gift Wrapping to your cart. When purchasing Gift Wrapping you can enter a gift message and choose your ribbon colour.
  • Once you have added all your gifts and gift wrapping to your cart you can proceed to checkout. It is that simple!
  • We will then make sure every little thing is just right by beautifully wrapping your gifts in our keepsake box with tissue paper and satin ribbon, plus we will add a gift card with your our personal message.
  • Please note: To use this service please remember to add gift wrapping to your cart before proceeding to checkout.

2. CHOOSE FROM OUR GIFT BOX SELECTION

  • If you are in a hurry or not sure what to buy then click on one of the gift box categories on the navigation bar to browse through our selection of gorgeous baby and new mum gift boxes . You are welcome to include extra 'add-on' gifts into these boxes.
  • Please note: These gift box prices include Gift Wrapping.
  • Some of our baby gift hampers also include free delivery. These gift boxes are located in the Free Delivery Gift Box Category . For delivery times please click here.

Can I choose clothing sizes within the gift box?

Many of our gift boxes contain clothing products which are available in a variety of sizes from 0000 to 2 years. The size options vary from box to box and are subject to change due to availability. The sizes available will be shown as a drop-down option on the gift box page. Otherwise please read the ‘gift box content’ and description areas as the sizes will be mentioned.

Do you accept orders from outside of Australia?

Yes, we accept gift orders from all over the world. Our website prices are displayed in Australian Dollars (AUD). When you pay from a non-Australian financial institution the price will be converted on their current exchange rate.

I am sending a gift box to a friend - Will an invoice or receipt be included with the gifts?

No, we do not include invoices or receipts within our gift boxes. We also try to remove or hide any prices that may be displayed on the gift products. Feel assured that the recipient will only receive your beautifully wrapped gifts along with a gift card. After you complete your order online a email confirmation Tax Invoice will be sent to you automatically.

Will my order be gift wrapped?

Gift wrapping is always included when you purchase a pre-arranged gift box. However, if you create your own gift box or purchase individual products then you will need to purchase ‘Gift Wrapping’ separately. Our gift wrapping service cost is $7.95, you can read more about this service here.

How do I include a gift message?

As part of our gift wrapping service, you can provide a personal message which is hand-written onto a gift card. You can include this personal gift message on the product pages for all of our Pre-arranged gift boxes.

If you create your own gift box then please choose ‘Gift Wrapping’ separately. Then you will have the opportunity to provide a message for your gift card. If you are only purchasing one or two items and do not wish to purchase gift wrapping, then you can still leave a short gift message within the ‘special instructions’ box on the cart and checkout pages. Please specify that you do not need the items gift wrapped and want a small gift card with a message for the recipients. We will then provide a small gift card with your message and enclose the gifts into a complimentary gift bag.

Do I need to register as a customer to place an order?

To place an order on The Baby Gift Company website you can either choose to Checkout as a Guest or become a Registered Customer. As a registered customer you will be required to set up an on-line account. Once you have set up an account your customer information will be securely stored on our database and you won't have to re-enter your details the next time you place an order.

Benefits of being a Registered Customer:

  • View previous on-line orders, status and shipping tracking information.
  • Keep an on-line address book.
  • You may also receive exclusive offers and discounts via email, providing you have given us consent.

If I choose a gift box and then select other separate gifts items, will they be delivered together?

Yes, you are most welcome to add extra items to any of our pre-arranged gift boxes. After you have added the gift box to cart, you can continue to browse the website and add any extra gift items. We will supply a gift box size suitable for all the extra items and beautifully present all of the gift items together.


Orders

Is your checkout process secure?

The Baby Gift Company website is a safe shopping environment; we use the latest security technology provided by Let’s Encrypt SSL to protect our customers. Your personal creditcard data is protected by Let’s Encrypt with an Industry Standard of 2048-bit SSL and 256-bit encryption. This ensure that your transaction is protected during transmission.

What payment options do you accept?

The Baby Gift Company website is a safe shopping environment; we use Comodo SSL to protect our customers by ensuring that your personal information such as credit card details cannot be read by others or tampered with en route

We offer various ways for you to pay for your order:

payment options
  • (1) Securepay - Payment via Credit Card: Securepay offers a secure payment method for American Express (AMEX), Mastercard and Visa credit cards, Plus you can pay via Apple Pay in Safari on your iPhone, iPad or Mac.
  • (2) Buy Now Pay Later with Afterpay
  • (3) Payment via Paypal - Customers are also welcome to pay via Paypal
  • (4) Payment via Bank Direct Deposit - For your shopping convenience we accept payment via Direct Deposit:
    Account Name: The Baby Gift Company
    Branch Number: 033341
    Account Number: 392656
    Bank: WESTPAC
    Please quote the Order ID on your email confirmation as reference when making the funds transfer. It can take a few days for funds transfer to clear. Your order will not be dispatched until full payment has been received and cleared.

How do I use a promotional code?

After you have finished adding gifts to your shopping cart, proceed to the Cart. On the cart page at the bottom there is a drop down menu 'Apply Discount Code'. Simply enter your promotion code in the white box and then click on > apply Discount. If you forget to add the code on the cart page, don't worry as there is another 'Apply Discount Code' option on the last checkout page.

A free gift promotion will automatically be applied to your cart once the minimum spend requirement has been achieved. Read our Promotion Code Terms and Conditions here .

Will I be sent a replacement if a product is out of stock?

If a product on our website is out of stock, we will advise you as to when we expect delivery and we will send it out as soon as we receive new stock. If there is a further delay we will notify you by email and you will be given the opportunity to cancel your order or choose an alternative product.

Occasionally products within a baby gift box may become discontinued. Therefore we may substitute it for a similar product, of the same value.

I completed my order online but did not receive an order confirmation invoice via email.

An order confirmation automatically is sent to you via the email address provided after your order payment is complete. Occasionally the order confirmation email may be filtered into a spam or junk mailbox. This is particularly common for Hotmail, Gmail and Outlook email addresses. If you have checked all mailbox folders and still cannot locate the order receipt, please contact our Customer Service team using our online form or email orders@thebabygiftcompany.com.au .

Will I receive a tax invoice after I place my order?

The order confirmation email we automatically send is a tax invoice, however if the format is not suitable please reach out and we will happily supply a pdf or the invoice format you require.

Can I print out an invoice for my baby gift order?

Yes, using your order number you can obtain a copy of your order receipt and check the order status here .


Delivery

Have your delivery timings changed due to Covid-19?

Serving the needs of customers are our highest priority and your health & safety remains of upmost importance.

We are an online store therefore will continue to be OPEN for business and will continue our normal trading hours. Delivery of our baby gifts will also continue within the timeframes outlined here. We would, however, ask customers to reconsider Hospital deliveries and recommend sending to home addresses to avoid delays.

We are monitoring all of the latest developments and taking the necessary precautions, such as increasing quality control and hygiene measures within our packing and dispatch teams

How long does delivery take?

Our Courier deliveries to metro areas in Australia are normally made next day however we estimate 1-3 working days in case of transit and flight delays. For delivery addresses in regional or remote areas please allow an additional 2-3 business working days. Our delivery time frames are based on Business working days (i.e. Monday to Friday)

How much is delivery?

We charge $10.95 delivery via Startrack Premium Courier Service in Australia. If your order is under $25 then the delivery charge will be only $8.00.

Some of our baby gift hampers include free delivery. These gift boxes are located in the Free Delivery Gift Box Category .

Do you deliver to Hospitals?

Yes, we deliver to hospitals providing you are 100% sure that mother and baby will still be at the hospital within our delivery time frame. We often experience issues with hospital deliveries because the patient has been discharged or their name is different. To avoid delays or extra re-direction charges we would ask you to reconsider Hospital deliveries and recommend sending to home addresses.

If you prefer to send to a hospital, then please check that the gift recipient will still be in hospital during our delivery time frames. If possible, please provide us with the registered mother’s full name, room number, and ward. If the recipient is discharged on the scheduled day for delivery a re-direction fee to her home may be charged to you. Therefore, if you are not sure how long mother and baby will be staying in hospital we recommend you address the gift box to their home address instead. Please note that we do not send gifts to the following hospitals - John Hunter Hospital, Lookout Rd, New Lambton Heights NSW 2305 and Mercy Hospital 163 Studley Rd, Heidelberg VIC 3084.

Can I request same day delivery?

We are currently not offering a same day delivery service in Melbourne. We will review the service again in the near future.

Can I request a specific delivery date and time?

Requests for delivery on specific days cannot be guaranteed, however we always try our best to aim for delivery on the requested date. Again you can mention these requests in the ‘Special Instruction’ box during your order checkout process.

Will the driver call the number on my order before delivery?

We may call the recipients number prior to dispatching your order to check their delivery address or to obtain any further instructions needed to assist the courier driver. On some occasions the courier driver may hold a work phone and need to call the recipient if they are experiencing issues. However, they will not call if no one is home; in this instance the box is either left in a safe place or taken to their local post office for collection.

Can I provide authority to leave?

Yes, you can leave an ATL request. If the recipient is not home and there is a suitable place to leave the gift, the courier will leave the parcel at their property. If you have any special delivery instructions such as where the parcel can be left safely, then please inform us in the ‘Special Instruction’ box during your order checkout process or you may send us an email info@thebabygiftcompany.com.au .

Am I able to pick up my order?

Yes, you can choose to pick up your order from our warehouse in Carrum Downs 3201. Prior to placing your order please call us first to arrange a collection time, our number is 03 9782 1374

What happens if no one is home upon delivery?

If the recipient is not home and there is a suitable place to leave the gift, the courier will leave the parcel at their property. Otherwise, the courier driver will leave a calling card in their mailbox and take the box to their local post office for collection.

Can I change the address after it has been dispatched?

Once your order has been dispatched we are not able to stop the delivery. We can try to inform the courier company if it is going to an incorrect address. However, these changes may issue a $16.50 re-delivery fee. Please note any changes to an address, re-delivery or re-direction can have a turnaround time of up to 3 days due to the processing systems of Startrack/Australia Post.

What happens if the recipients address is incorrect or they have moved?

If the parcel is still in transit we will contact the courier and arrange for a re-direction of the parcel. This may incur an additional $16.50 delivery fee, and redirection can take up to three business days. If the parcel is on board for delivery, we will not be able to intercept the delivery.

Do you deliver internationally?

We are not delivering gift boxes overseas at this time. Current customs restrictions have made it difficult for us to send our gifts overseas, therefore for this reason, we have decided to only offer deliveries within Australia.

Do you delivery on weekends or public holidays?

Our delivery time frames are based on Business working days (i.e. Monday to Friday) - our couriers do not deliver on Weekends or Public Holidays.


If you have any questions or need assistance ordering gift from our website please contact our Customer Service team using our online form or email info@thebabygiftcompany.com.au .

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