Frequently Asked Questions About Baby Gifting

Quick Links:

• Choosing Baby Gifts

• Baby Gift Ideas

• Ordering Process
• Customisation & Wrapping
• Shipping & Delivery
• Payment & Promotions
• Customer Service & Returns

Choosing Baby Gifts

How do I create a custom baby gift box?

On your website you are choose to curate your own gift hamper or choose from a range of pre-arranged hampers. Below we have outlined the steps for both options:

1. Create your own gift box

• Click on the 'Create Your Own Gift Box'  category in the top navigation area. Then simply browse through all our range of mother and baby gifts and select the items you would like to add to your gift box.
• Please remember to also add Gift Wrapping to your cart. When purchasing Gift Wrapping you can enter a gift message and choose your ribbon colour.
• Once you have added all your gifts and gift wrapping to your cart you can proceed to checkout. It is that simple!
• We will then make sure every little thing is just right by beautifully wrapping your gifts in our keepsake box with tissue paper and satin ribbon, plus we will add a gift card with your our personal message.
• Please note: To use this service please remember to add gift wrapping to your cart before proceeding to checkout.

2. Choose from our pre-arranged gift box selection

• If you are in a hurry or not sure what to buy then click on one of the gift box categories on the navigation bar to browse through our selection of gorgeous baby and new mum hampers.
• You are welcome to include extra 'add-on' gifts into these boxes.
• Please note: These gift box prices include Gift Wrapping.
• Some of our baby gift hampers also include free delivery. These gift boxes are located in the Free Delivery Gift Box Category . For delivery times please click here.

Can I choose clothing sizes within the gift box?

Many of our gift boxes contain clothing products which are available in a variety of sizes from 0000 to 2 years. The size options vary from box to box and are subject to change due to availability. The sizes available will be shown as a drop-down option on the gift box page. Otherwise please read the ‘gift box content’ and description areas as the sizes will be mentioned.

Do you accept orders from outside of Australia? 

Yes, we accept gift orders from all over the world. We can accept international orders where the buyer is not from Australia and the gift is being delivered to an Australian address. Our website prices are displayed in Australian Dollars (AUD). When you pay from a non-Australian financial institution the price will be converted on their current exchange rate.

I am sending a gift box to a friend - Will an invoice or receipt be included with the gifts? 

No, we do not include invoices or receipts within our gift boxes. We also try to remove or hide any prices that may be displayed on the gift products. Feel assured that the recipient will only receive your beautifully wrapped gifts along with a gift card. After you complete your order online a email confirmation Tax Invoice will be sent to you automatically.

Do I need to register as a customer to place an order?

To place an order on The Baby Gift Company website you can either choose to Checkout as a Guest or become a Registered Customer. As a registered customer you will be required to set up an on-line account. Once you have set up an account your customer information will be securely stored on our database and you won't have to re-enter your details the next time you place an order.

Benefits of being a Registered Customer:

• View previous on-line orders, status and shipping tracking information.
• Keep an on-line address book.
• You may also receive exclusive offers and discounts via email, providing you have given us consent.

If I choose a gift box and then select other separate gifts items, will they be delivered together?

Yes, you are most welcome to add extra items to any of our pre-arranged new baby gift boxes. After you have added the gift box to cart, you can continue to browse the website and add any extra gift items. We will supply a gift box size suitable for all the extra items and beautifully present all of the gift items together.

Baby Gift Ideas

What are your most popular baby gift hampers?

We specialize in unique baby shower gifts in Australia, making it easy to surprise and delight expecting parents with one-of-a-kind presents. Our most popular baby gift hampers are carefully curated to offer a beautiful mix of practical essentials and adorable keepsakes, making them the perfect choice for any new parent. Some customer favourites include:

• Newborn Essentials Baby Girl Hamper which features soft clothing and a plush toy
• Organic Moogoo Baby Gift Box which offers a premium selection of baby must-haves such baby accessories and natural skincare.
• Twinkle little Star Gift Hamper is a popular pre-curated option for baby boys or girls, containing gender-neutral clothing and customised soft toy available.

Do you offer gender-neutral baby gifts?

Yes, We have a wonderful selection of gender-neutral baby gifts perfect for families who are keeping the baby’s gender a surprise. Our unisex newborn hampers include timeless items like soft blankets, plush toys, organic baby skincare, and neutral-toned clothing. You can also build your own gift box to customise it to your liking.

Can I add a gift for the new dad or siblings?

Absolutely, We offer a range of thoughtful gifts for new dads and siblings so everyone feels included in the celebration. Choose from delicious treats for Dad, pampering skincare, parenting books, or sentimental sibling presents to make your gift extra special. Simply add your selected items to your hamper before checking out.

What are some unique baby gift ideas?

If you're looking for something special, consider a personalised baby gift box with the baby’s name, a handmade wooden keepsake, a milestone card set to capture precious first moments, or a luxury organic baby skincare bundle. Our curated hampers also include adorable plush toys, stylish baby accessories, and practical newborn essentials, perfect for creating a memorable and thoughtful gift.

What are some good ideas new mum hampers? 

We offer a beautiful range of gifts for new mums to help them feel pampered and supported during this special time. Thoughtful postpartum gifts include luxurious skincare products, nourishing teas, cosy bath robes, scented candles, and indulgent chocolates, perfect for relaxation and self-care. Practical gifts like breastfeeding essentials, heat packs, and keepsake journals also make wonderful choices. You can even add a little something for mum to one of our new mum hampers for a truly special touch.

What are some practical baby gift ideas? 

Practical baby gifts are a great way to support new parents with essentials they’ll use daily. Clothing items like organic cotton bodysuits, infant socks, and swaddle wraps provide comfort, while newborn feeding essentials such as muslin burp cloths, silicone bibs, and baby bottles make mealtimes easier. Sleep aids like soft baby blankets, white noise machines, and cuddly plush toys help little ones rest better, while bath time baby must-haves like hooded towels, gentle baby wash, and non-slip bath mats ensure a cosy and safe routine.

For on-the-go convenience, a nappy caddy organiser, eco-friendly nappies, and baby wipes are everyday essentials parents will appreciate. Teething and sensory toys, including silicone teethers, activity gyms, and soft books, help with early development. Special Newborn Keepsakes like baby memory books, wooden milestone plaques, and personalised gifts add a sentimental touch. Thoughtful and useful, these useful baby gifts make life easier for new parents while celebrating their little one’s arrival.

What are some personalised baby gift options?

We offer a variety of personalised baby gifts that make for thoughtful and cherished keepsakes. Our custom baby gifts include personalised baby clothing, and customised gift boxes. For a playful touch, we also have personalised baby toys, such as soft plush comforter toys with the baby’s name on them. These unique gifts add a special, heartfelt touch to any baby hamper and create lasting memories for new parents.

What are some eco-friendly or sustainable baby gift options?

We have a beautiful selection of eco-friendly baby gifts that are gentle on both babies and the planet. Our sustainable baby gifts include organic baby clothes made from soft, breathable cotton, bamboo muslin wraps, and wooden teething toys crafted from natural materials. We also offer natural MooGoo skincare, which is made with safe, nourishing ingredients perfect for delicate newborn skin. These thoughtful, environmentally friendly gifts ensure little ones are cared for with the best, while also supporting sustainable practices.

What is the best baby gift for a baby shower?

The best baby shower gifts are thoughtful, practical, and bring joy to both the baby and parents-to-be. Some popular baby shower gift ideas include newborn gift hampers filled with essentials like soft baby clothes, plush toys, blankets, and organic skincare. Personalised baby gifts, such as blankets or custom babywear, add a special touch. Other great options include milestone cards, bath-time sets, and nappies. Whether you’re after a ready-made hamper or prefer to build your own, we have the perfect selection for any baby shower celebration.

What are some gifts for a baby boy/girl?

We offer a delightful range of baby boy gifts and baby girl gifts, perfect for celebrating a new arrival. For baby boys, popular choices include adorable blue-themed clothing, soft plush toys, cosy blankets, and wooden keepsakes. For baby girls, our selection features pretty pastel outfits, tights, cuddly bunny toys, muslin swaddles, hair bands, and gentle organic skincare.

If you’re looking for something extra special, our curated baby gift hampers include a mix of practical and sentimental items, or you can build your own to create a truly personalised present. Whether you prefer classic blue and pink tones or more neutral styles, we have a wide variety of gifts to suit every baby and family.

What are some good gifts for premature babies?

When selecting premature baby gifts, it's important to choose items that are soft, gentle, and sized appropriately for their delicate needs. Our collection of preemie gifts includes size 00000 clothing, cosy blankets, breathable muslin wraps, and plush toys. We also offer organic baby skincare and practical gifts like milestone cards and personalised keepsakes. Whether you choose a pre-packed hamper or build your own gift hamper, our thoughtful selection is designed to care for and celebrate these tiny miracles.

Ordering Process

Is your checkout process secure?

The Baby Gift Company website is a safe shopping environment; we use the latest security technology provided by Let’s Encrypt SSL to protect our customers. Your personal creditcard data is protected by Let’s Encrypt with an Industry Standard of 2048-bit SSL and 256-bit encryption. This ensure that your transaction is protected during transmission.

What payment options do you accept?

The Baby Gift Company website is a secure shopping destination, offering a safe online baby gift store with Afterpay and creditcard payment options for your convenience.

We use Comodo SSL encryption to protect your personal information, including credit card details, ensuring that all data remains safe and cannot be intercepted or altered during transmission.

Shop with confidence, knowing your information is fully protected.

We offer various ways for you to pay for your order:

• (1) Securepay - Payment via Credit Card: Securepay offers a secure payment method for American Express (AMEX), Mastercard and Visa credit cards, Plus you can pay via Apple Pay in Safari on your iPhone, iPad or Mac.
• (2) Buy Now Pay Later with Afterpay
• (3) Payment via Paypal - Customers are also welcome to pay via Paypal
• (4) Payment via Bank Direct Deposit - For your shopping convenience we accept payment via Direct Deposit: 
  Account Name: The Baby Gift Company 
  Branch Number: 033341 
  Account Number: 392656 
  Bank: WESTPAC

Please quote the Order ID on your email confirmation as reference when making the funds transfer. It can take a few days for funds transfer to clear. Your order will not be dispatched until full payment has been received and cleared.

How do I use a promotional code?

After you have finished adding gifts to your shopping cart, proceed to the Cart. On the cart page at the bottom there is a drop down menu 'Apply Discount Code'. Simply enter your promotion code in the white box and then click on > apply Discount. If you forget to add the code on the cart page, don't worry as there is another 'Apply Discount Code' option on the last checkout page.

A free gift promotion will automatically be applied to your cart once the minimum spend requirement has been achieved. Read our Promotion Code Terms and Conditions here  .

Will I be sent a replacement if a product is out of stock?

If a product on our website is out of stock, we will advise you as to when we expect delivery and we will send it out as soon as we receive new stock. If there is a further delay we will notify you by email and you will be given the opportunity to cancel your order or choose an alternative product.

Occasionally products within a baby gift box may become discontinued. Therefore we may substitute it for a similar product, of the same value.

I completed my order online but did not receive an order confirmation invoice via email.

An order confirmation automatically is sent to you via the email address provided after your order payment is complete. Occasionally the order confirmation email may be filtered into a spam or junk mailbox. This is particularly common for Hotmail, Gmail and Outlook email addresses. If you have checked all mailbox folders and still cannot locate the order receipt, please contact our Customer Service team using our online form or email orders@thebabygiftcompany.com.au .

Will I receive a tax invoice after I place my order?

The order confirmation email we automatically send is a tax invoice, however if the format is not suitable please reach out and we will happily supply a pdf or the invoice format you require.

Can I print out an invoice for my baby gift order?

Yes, using your order number you can obtain a copy of your order receipt and check the order status here

What is your cancellation policy?

At The Baby Gift Company, we strive to process orders as quickly as possible to ensure timely delivery. If you need to cancel your order, please contact us immediately at orders@thebabygiftcompay.com.au. We can typically accommodate your order cancellations if we have enough time. On the day of placing the order, ideally let us know before 2pm to avoid it being dispatched with the courier. As long as it hasn’t already been processed or shipped, the order can be cancelled. Unfortunately, once the order has been dispatched, we are unable to cancel your order or make changes. For any changes or inquiries, please reach out to our customer service team, and we will be happy to assist you.

What should I do if there is a problem with my order?

If there is any issue with your order, please contact our team as soon as possible on 03 9782 1374 or reach out via live chat online. We are here to help resolve any concerns you may have, whether it's regarding a missing item, damaged goods, or any other issue. Please have your order number and details of the problem ready to help us assist you quickly. We will do our best to address the situation and ensure you are completely satisfied with your experience at The Baby Gift Company.

Customisation & Wrapping

Can I choose the ribbon colour or gift card design? 

We offer the option to customise your baby gift boxes online by choosing from a selection of ribbon colours to make your gift even more personal and special. Whether you’re looking for a soft neutral ivory ribbon or pink or blue colours, we’ll make sure your hamper is beautifully presented. Simply select your preferences while placing your order, and we’ll take care of the rest to ensure your gift looks perfect. Our gift card design is standard, with a classic style suitable for any gender or occasion.

Will my order be gift wrapped?

Gift wrapping is always included when you purchase a pre-arranged gift box. However, if you create your own gift box or purchase individual products then you will need to purchase ‘Gift Wrapping’ separately. Our gift wrapping service cost is $7.95 and includes a white gift box, tissue paper and satin ribbon. Presenting your gift this way will show your employees or family that you have taken time to put great thought and care into your gift to truly celebrate them.

How do I include a gift message?

As part of our gift wrapping service, you can provide a personal message which is hand-written onto a gift card. You can include this personal gift message on the product pages for all of our Pre-arranged gift boxes.

If you create your own gift box then please choose ‘Gift Wrapping’ separately. Then you will have the opportunity to provide a message for your gift card. If you are only purchasing one or two items and do not wish to purchase gift wrapping for $7.95, then you can still leave a short gift message within the ‘special instructions’ box on the cart and checkout pages. Please specify that you do not need the items gift wrapped and want a small gift card with a message for the recipients. We will then provide a small gift card with your message and enclose the gifts into a complimentary gift bag or wrapping paper.

Can I preview the gift box before it’s sent?

While we don’t offer a live preview of each gift box being prepared before it’s sent, we take great care in curating every order to ensure it meets your expectations. Our team meticulously selects and arrange each item with attention to detail, and we offer high-quality packaging to make sure everything looks beautiful. If you have any specific preferences or would like to receive a photo of the completed gift hamper please drop us an email at orders@thebabygftcompany.com.au. Alternatively, you can add this request within the 'special instructions' field during checkout and we’ll do our best to accommodate your needs before dispatch.

Shipping & Delivery

Have your delivery timings changed due to Covid-19?

Serving the needs of customers are our highest priority and your health & safety remains of upmost importance.

We are an online store therefore will continue to be OPEN for business and will continue our normal trading hours. Delivery of our baby gifts will also continue within the timeframes outlined here. We would, however, ask customers to reconsider Hospital deliveries and recommend sending to home addresses to avoid delays.

We are monitoring all of the latest developments and taking the necessary precautions, such as increasing quality control and hygiene measures within our packing and dispatch teams

How long does delivery take?

Our Courier deliveries to metro areas in Australia are normally made next day however we estimate 1-3 working days in case of transit and flight delays. For delivery addresses in regional or remote areas please allow an additional 2-3 business working days. Our delivery time frames are based on Business working days (i.e. Monday to Friday)

What are your shipping costs?

• On orders under $99  the shipping cost is $10.95 delivery via Startrack Premium Courier Service in Australia.
• Delivery is free on orders over $99
• If your order is under $25 then the delivery fee will be only $8.00.
• Some of our baby gift hampers include free delivery. These gift boxes are located in the Free Delivery Gift Box Category .

Do you deliver to Hospitals?

Yes, we deliver to hospitals providing you are 100% sure that mother and baby will still be at the hospital within our delivery time frame. We often experience issues with hospital deliveries because the patient has been discharged or their name is different. To avoid delays or extra re-direction charges we would ask you to reconsider Hospital deliveries and recommend sending to home addresses.

If you prefer to send to a hospital, then please check that the gift recipient will still be in hospital during our delivery time frames. If possible, please provide us with the registered mother’s full name, room number, and ward. If the recipient is discharged on the scheduled day for delivery a re-direction fee to her home may be charged to you. Therefore, if you are not sure how long mother and baby will be staying in hospital we recommend you address the gift box to their home address instead. Please note that we do not send gifts to the following hospitals - John Hunter Hospital, Lookout Rd, New Lambton Heights NSW 2305 and Mercy Hospital 163 Studley Rd, Heidelberg VIC 3084.

Can I request same day delivery?

We are currently not offering a same day delivery service in Melbourne. We will review the service again in the near future.

Do you offer express shipping?

We dispatch all orders through trusted Australian courier services to ensure reliable and fast delivery. Most shipments are sent via Startrack Premium, offering next-day baby gift delivery in Melbourne and delivery within 2 business days to other metro areas across Australia. Due to the efficiency of our courier services, we do not offer an express shipping option, as our standard service ensures timely delivery to all locations.

If you need assistance with your delivery or have any special requests, feel free to reach out to our customer service team.

Can I request a specific delivery date and time?

Requests for delivery on specific days cannot be guaranteed, however we always try our best to aim for delivery on the requested date. Again you can mention these requests in the ‘Special Instruction’ box during your order checkout process.

Will the driver call the number on my order before delivery?

We may call the recipients number prior to dispatching your order to check their delivery address or to obtain any further instructions needed to assist the courier driver. On some occasions the courier driver may hold a work phone and need to call the recipient if they are experiencing issues. However, they will not call if no one is home; in this instance the box is either left in a safe place or taken to their local post office for collection.

Can I provide authority to leave?

Yes, you can leave an ATL request. If the recipient is not home and there is a suitable place to leave the gift, the courier will leave the parcel at their property. If you have any special delivery instructions such as where the parcel can be left safely, then please inform us in the ‘Special Instruction’ box during your order checkout process or you may send us an email info@thebabygiftcompany.com.au .

Am I able to pick up my order?

Yes, you can choose to pick up your order from our warehouse in Carrum Downs 3201. Prior to placing your order please call us first to arrange a collection time, our number is 03 9782 1374

What happens if no one is home upon delivery?

If the recipient is not home and there is a suitable place to leave the gift, the courier will leave the parcel at their property. Otherwise, the courier driver will leave a calling card in their mailbox and take the box to their local post office for collection.

Can I change the address after it has been dispatched?

Once your order has been dispatched we are not able to stop the delivery. We can try to inform the courier company if it is going to an incorrect address. However, these changes may issue a $16.50 re-delivery fee. Please note any changes to an address, re-delivery or re-direction can have a turnaround time of up to 3 days due to the processing systems of Startrack/Australia Post.

What happens if the recipients address is incorrect or they have moved?

If the parcel is still in transit we will contact the courier and arrange for a re-direction of the parcel. This may incur an additional $16.50 delivery fee, and redirection can take up to three business days. If the parcel is on board for delivery, we will not be able to intercept the delivery.

Do you deliver internationally?

We are not delivering gift boxes overseas at this time. Current customs restrictions have made it difficult for us to send our gifts overseas, therefore for this reason, we have decided to only offer deliveries within Australia.

Do you delivery on weekends or public holidays?

Our delivery time frames are based on Business working days (i.e. Monday to Friday) - our couriers do not deliver on Weekends or Public Holidays.

What areas do you deliver to? 

At The Baby Gift Company, we are proud to offer baby gift delivery Australia wide, ensuring you can send your gift boxes to any location across the country. Our delivery services cover both metro and regional areas, ensuring you can send beautiful baby gifts to hospital in Australia and allowing you to share the joy with loved ones no matter where they are. We are committed to ensuring that your gifts arrive safely and on time, making every occasion extra special.

What happens if my parcel is delayed?

We strive to ensure your order arrives as quickly as possible. However, sometimes unforeseen circumstances, such as weather conditions, courier delays, or high demand, may cause delays.

If your parcel is delayed, we will do our best to provide updates and resolve the issue as quickly as possible. If the delay is due to issues with the courier service, we will work with them to expedite delivery. If you have any concerns or need further assistance, don’t hesitate to call us or message on live chat. We’re here to ensure your gift reaches you or your loved one in perfect time.

What is your policy on damaged or lost parcels?

Our team will take great care in packaging and handling your order to ensure it arrives safely. However, if you receive a damaged gift, please contact our customer service team immediately at orders@thebabygiftcompany.com.au. We will assess the situation and offer a solution, such as a replacement or refund, depending on the circumstances.

In the unlikely event that your parcel is lost in transit, we advise you to reach out to us as soon as possible. We will work with the courier service to track down your order and resolve the issue. If the parcel cannot be located, we will provide a suitable resolution.

For both damaged parcels and lost parcels, it’s important to report the issue promptly so we can assist you as quickly as possible. Our team is here to ensure that your experience is a positive one, and we will do our best to make things right.

Can I track my baby gift delivery?

Yes, you can track your order using the tracking number provided on your emailed order confirmation, or reach out to our customer service team for assistance. 

Payment & Promotions

Do you offer bulk or corporate baby gift options?

Yes, we offer special bulk and corporate baby gift options. Corporate customers can enjoy discounts when ordering multiple gift hampers or set up an ongoing corporate discount code for future orders. Please contact our team to discuss your specific requirements and receive a tailored solution for your business.

Can I use multiple discount codes?

Unfortunately, only one promotion code can be applied at checkout. You can choose the best discount code for your order, but multiple codes cannot be used simultaneously.

Do you have a gift registry or wishlist feature?

Yes, we offer a wishlist service on our website, allowing you to create and share a personalised list of desired gifts. Only registered customers can create a wishlist, which can be easily shared with family and friends for convenience.

Customer Service & Returns

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible at orders@thebabygiftcompany.com.au. We process orders quickly, so we may be able to accommodate changes or cancellations if we are notified before the order is dispatched. Once the order has been processed or dispatched, we are unable to make any changes or cancellations.

What is your return policy for baby gifts? 

At The Baby Gift Company, we want you to be happy with your purchase. If you're not satisfied due to items being damaged, we offer a returns policy for most items. To be eligible for a return, the damaged item must be unused, in its original packaging, and returned within 7 days of delivery. Some items, such as personalised gifts, may not be eligible for return. Please reach out to our customer service team for more information.

How do I return an item? 

To return an item, please contact our customer service team at orders@thebabygiftcompany.com.au within 7 days of receiving your order. We will provide you with the return process and the necessary instructions. Please ensure the item is in its original condition, unused, and with all packaging intact. Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part.

How long does it take to process a refund?

Once we have received your returned item, the refund process typically takes up to 14 business days to be processed. The refund will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to process the refund, so the refund time can vary depending on their policies.

What is your exchange policy?

If you'd like to exchange an item, we recommend returning the original item according to our returns policy. The return shipping costs will be the responsibility of the customer. Please contact our customer service team for assistance with this process, and we’ll be happy to help.

If you have any questions or need assistance ordering gift from our website please contact our Customer Service team using our online form or email info@thebabygiftcompany.com.au