SHIPPING & RETURNS
Shipping
$10.95 DELIVERY CHARGE Australia Wide. The timings below are based on gift boxes ORDERED BEFORE 2.00PM (AEST)
FREE DELIVERY will be applied on all orders over $99 within Australia
Estimated Delivery Timing
Metro Areas - 1-2 Business Working Days (Monday to Friday)
Regional Areas - 2-5 Business Working Days (Monday to Friday)
Deliveries to the Northern Territory & Rural Areas can take a few days extra
A $16.50 re-delivery fee will be charged if an incorrect delivery address is provided .
Place your order before 2 PM, Monday to Friday, and we’ll dispatch it the same day, so your gift can arrive quickly and on time. Whether it’s to a home, workplace, or directly to the hospital, our fast and reliable delivery makes it easy to delight new parents wherever they are.
Hospital Deliveries
Please be certain that the gift recipient will still be in hospital during the time frames stated above. If possible, please provide us with the mother’s full name, room number, and ward. If the recipient is discharged on the scheduled day for delivery a re-direction fee to her home may be charged to you. Therefore, If you are not sure how long mother and baby will be staying in hospital we recommend you address the gift box to their home address instead. If you have any questions about shipping, please contact our customer support team.
Returns
We take great care in packing and delivering our gifts. Please review our returns policy below:
- If you receive a product that is faulty or damaged, please notify us within 7 days of receipt.
- Faulty products must be returned unused and in original packaging for inspection before a replacement or refund can be issued.
- We do not refund return postage costs, but we will cover shipping for the replacement item.
- If the faulty item is no longer in stock, you may choose an alternative product of equal value or request a refund.
- Refunds may take up to 14 business days to be processed.
- We do not accept returns or exchanges for products that are simply not to the recipient's taste.
- Personalised items and preserved floral products are not eligible for return unless faulty.
- A $16.50 re-delivery fee applies for orders returned due to incorrect addresses.
For more information or to initiate a return, please contact our Customer Service team or email us at info@thebabygiftcompany.com.au
Notified by email when this product becomes available
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How to Build a Custom Gift Box
Design a personalised hamper at The Baby Gift Company and give new parents a present they’ll truly treasure.
STEP ONE
Choose from a wide selection of baby clothing, plush toys, cosy blankets, gentle skincare, keepsakes and self care treats for mum, and tailor the hamper to suit your style, budget or the baby’s gender.
STEP TWO
After you purchase Gift Wrapping, each item will be carefully packed into our luxury signature gift box and finished with beautiful ribbon and tissue paper, making it ready to delight from the moment it arrives. Deliveries can be made to homes, workplaces, or directly to hospitals, making it easy to surprise new parents wherever they are.
With almost 20 years of experience since 2008, The Baby Gift Company makes it simple to create thoughtful, customised baby hampers with fast Australia-wide delivery.
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Free Delivery on Orders $99+Same-Day Dispatch | Fast Delivery Australia-wide | $10.95 Flat Rate Shipping
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Premium Gift Wrap ServiceGift Wrapping is $7.95 for Create Your Own Gifts or Free with Ready Made Gift Hampers
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Gifting Experts Since 2008Shop Online With Ease | Customer 5-Star Rated for Stunning Gifts & Exceptional Service
Testimonials
Gift Wrapping
Our gift wrapping service is available for $7.95. It ensures your Create Your Own Baby Gift Box is beautifully presented in our signature luxury box with ribbon and tissue paper. Buy Gift wrapping
Every item is meticulously packed in our premium signature gift box, featuring satin ribbon and white tissue paper for an elegant presentation. Each order also includes a classic white gift card for your own personal message.
Yes. When you build your own baby hamper, we’ll package everything together in one elegant box. If your selection requires a larger gift box, we’ll upgrade the size at no extra cost to ensure everything fits beautifully and securely.
Shipping
Our Courier deliveries to metro areas in Australia are normally made next day however we estimate 1-3 working days in case of transit and flight delays. For delivery addresses in regional or remote areas please allow an additional 2-3 business working days. Our delivery time frames are based on Business working days (i.e. Monday to Friday)
You can opt to collect your order from our warehouse at Carrum Downs 3201. Kindly contact us before ordering to schedule a pick-up time; our contact number is 03 9782 1374.
- Orders under $99 incur a $10.95 shipping charge for delivery via Startrack Premium Courier Service in Australia.
- Delivery is free on orders over $99
- If your order is under $25 then the delivery fee will be only $8.95.
- Some of our baby gift hampers include free delivery. These gift boxes are located in the Free Delivery Gift Box Category .
Yes, we can deliver your baby gifts to a hospital if you are certain that the mother and baby will still be there within our delivery time frame. Issues often arise due to patients being discharged or name discrepancies. To prevent delays or extra charges, please consider sending gifts to their home addresses instead.
If you prefer to send to a hospital, then please check that the gift recipient will still be in hospital during our delivery time frames.
General
We accept a range of secure payment options, including Visa, Mastercard, PayPal and Afterpay, so you can choose what works best for you. Afterpay allows you to pay in four easy instalments perfect for gifting on a budget.
If you need to make changes or cancel your order, please contact us as soon as possible on (03) 9782 1374 or email us at orders@thebabygiftcompany.com.au. We process orders quickly, so we may be able to accommodate changes or cancellations if we are notified before the order is dispatched. Once the order has been processed or dispatched, we are unable to make any changes or cancellations.
FREE DELIVERY ON ORDERS $99+
PREMIUM GIFT WRAPPING SERVICE
PROUDLY AUSTRALIAN OWNED & OPERATED
TIMELESS & PRACTICAL GIFTS