TERMS AND CONDITIONS

The Baby Gift Company Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to our Terms and Conditions.

 

Online Security

Comodo Trusted SSL

The Baby Gift Company website is a safe shopping environment; we use the latest security technology provided by COMODO SSL to protect our customers by ensuring that your personal information such as credit card details cannot be read by others or tampered with en route.

Your information is protected by COMODO SSL with an Industry Standard of 2048-bit SSL and 256-bit encryption, which means your transactions and confidential data are protected during transmission.

 Privacy Policy

At The Baby Gift Company we comply with the Australian Privacy Principles and Privacy Act 1988, therefore treat our customer data as confidential.

The information we collect

When you shop with The Baby Gift Company we gather information about you in the following ways:

  • When you register as a customer, we ask for information such as your name, email address, delivery address and contact details.
  • We keep a record of all this information and it is used to help us recognise you as a registered customer and to fulfil your orders. We do not hold record of our customer credit card information.
  • We keep a record of your purchases and any e-mail correspondence you send us. This helps up to deal a lot quicker with any questions or problems you may have.

How we use the information we collect

The information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

  • Dealing with orders and accounts for the supply of our goods and services.
  • Planning and managing The Baby Gift Company business activities, including analysing customers' shopping habits and preferences.
  • Providing you with information about the products and services we offer via our email newsletter.

Your personal details will never be sold, exchanged or disclosed, unless required by law or for fulfilling an order (for example, the courier delivering your order).

Email Newsletter

You will only receive The Baby Gift Company email newsletter if you have subscribed to receive them or have entered into any of our competitions. Our email newsletters contain news and information about our products and services, including special offers.

If you decide that you no longer want to receive our email newsletter, simply send an email to info@thebabygiftcompany.com.au with "unsubscribe" in the subject line.

Competition Terms and Conditions

When entering any of our competitions, you are required to provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter any of our competitions, you are also included in our email newsletter list to receive notice of special offers and news about our website, products or services. You may unsubscribe from this newsletter by sending an email to info@thebabygiftcompany.com.au with "unsubscribe" in the subject line.

Delivery Terms

At The Baby Gift Company we use external courier companies such as Star Track and Australia Post, therefore we cannot guarantee a delivery time. We provide approximate delivery times on our delivery page. Delivery time frames are based on Business working Days (i.e Monday to Friday). If the recipient is not home and there is a suitable/safe place to leave the gift, the courier will leave the parcel at their property.

The Baby Gift Company will not be held responsible for the cost of lost parcels due to the supply of incorrect or insufficient addresses. A $13.50 re-delivery charge will apply if an incorrect delivery address is provided. If the recipient has been discharged from hospital upon delivery the box will be taken to the local courier depot. The recipient can arrange collection from the depot, otherwise there will be a $13.50 re-delivery charge to their home address. If the box has been returned to sender then a $16.50 new delivery charge will be applied for a re-delivery.

Please visit our Delivery Page for further details.

Promotional Offer Terms and Conditions

Our promotional offers are only valid on The Baby Gift Company website.
To qualify for the offer, the order must be placed before the advertised expiration date.
Offers can only be used on full priced products and cannot be used in conjunction with any other offer.
The promotion code must be quoted on The Baby Gift Company website to qualify for the offer.

 To learn how to use a promotion code on our website, please click here.

Pricing Policy

All our website prices are in Australian dollars (AUD). We reserve the right to change prices without notice.

Prices quoted on this website are inclusive of GST. The total GST paid will be clearly marked on the invoice

Please note: The Gift Box prices already include Gift Wrapping. However if you create your own gift box you will need to manually add Gift Wrapping at a charge of $7.95.

Liquor Laws

Under the Liquor Control Act 1988, it is an offence to supply alcohol to a person under the age of 18 years and for a person under the age of 18 years to purchase or receive liquor. The recipient of a gift box containing alcohol must be 18 years and above.

Returns and Exchange Policy

Please read our Refund and Exchange Policy carefully before purchasing from The Baby Gift Company.

Our gifts are dispatched in perfect condition and with protective padding to prevent any damages during transit. However, if you find fault with any of our products please notify us within 7 days so that we can replace the gift.

We ask that you kindly return the faulty product unused and in it’s original packaging as soon as possible. The Baby Gift Company will replace faulty products on approval of fault.

The postage cost for returning the faulty product will unfortunately not be refunded however no postage will be charged on replacing the faulty product. If, for any reason we no longer have the product in stock we will offer you an exchange or a refund for the faulty product.

Please allow 14 days for refunds to be processed.

We cannot exchange gifts that are not to the taste or liking of the recipient.

The Baby Gift Company will not be held responsible for the cost of lost parcels due to the supply of incorrect or insufficient addresses. There is a $13.50 for re-delivery of orders where the address provided is incorrect.

 

If you have any questions relating to our Terms and Conditions please contact our Customer Service team using our online form or email info@thebabygiftcompany.com.au.


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